Acrobat Gulf Sign just keeps processing.

[Nick Kirkman Supp]

Last week, I was sending test forms with Adobe Bulk Sign and everything was working great. This week (now 2024), when I try to send the forms, I get stuck in the processing loop. The circle just keeps spinning and never finishes. I tried to sign out and in a couple times, but nothing. Does this have something to do with the new year? I have no idea why it just stopped working. I have a line on top of my page that says I have access to all Acrobat features.

[Meenakshi Negi]

Hi Nick Kirkman Supp,

Thank you for reaching out.

Please try clearing the cache and cookies for the browser. Or you can signing in on the new incognito window on Chrome browser. If the issue still occurs, share the screen recording of what happens. Also, check if you can send the document individually.

Let us know how it goes.

Thanks,

Meenakshi

[Nick Kirkman Supp]

Thank you for your reply. Of course I tried to clear cache and cookies several times when this first occurred. That did not work. I found out that there is a maximum number of Adobe-Sign documents you can send in a day, though it doesn't say this in any of its literature. Two different Adobe techsm also informed me that there is a daily limit, but neither could give me a number. Way to go Adobe! It seems that the maximum is 50.

[Meenakshi Negi]

Hi Nick Kirkman Supp,

Sorry about the delay in response. This might be because of transaction throttling. For more information refer to the information under transaction throttling: https://adobe.ly/49cJsf0;

Thanks,

Meenakshi