Acrobat pro plante quand je veux modifier un formulaire

[Fabbien]

Bonjour

Je veux modifier un formulaire que j'ai créé, quand je fait un clic droit sur le champ de texte à modifier pour cliquer sur propriété, Acrobat plante

Si quelqu'un a une solution

[creative explorer]

@Fabbien Are you using the old Classic interface or the new Acrobat interface? Sometimes the new Acrobat interface could be th culprit?! Try turning this off to see if this will do the trick, View-Disable new Acrobat. Acrobat will restart automatically. 

Also, you could try instead of right-clicking, how about using a keyboard shortcut Command E (MAC) or Control E (PC)—hopefully, this keyboard shortcut will open the Properties dialog box directly without causing a crash. 

[Meenakshi Negi]

Hi Fabbien,

Thank you for reaching out, and sorry for the trouble caused.

As the application is crashing while editing PDF, please try the troubleshooting steps sugested in the following help document: https://adobe.ly/4a4E1Cy. 

If that does not help, please try reinstalling the application once using the steps suggested below:

-Remove the application and run the cleaner tool (https://adobe.ly/4i94MrR).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/47PtDNS.

If you still experience the same behaviour, please collect logs using he diagnostic tool and share the log ID. Log ID help us track the logs created.

Let us know how it goes.

Thanks,

Meenakshi

[Fabbien]

Bonjour

Merci de votre retour mais cela ne fonctionne pas

Bonne journée

[Meenakshi Negi]

Hi Fabbien,

Please share the logs for the crash so we can get this checked. You can use the steps suggested here to collect the crash logs: https://adobe.ly/3JZwVov. Then upload logs to any Cloud Drive(OneDrive, Google Drive, Dropbox, etc.) and share the link to us.

Thanks,

Meenakshi

[Fabbien]

Rebonjour

Le voici https://we.tl/t-OMsy5vO8Jw

En vous remerciant

[Meenakshi Negi]

Hi Fabbien,

Thank you for the information.

We will share the information with the team to get it checked. We will update you as soon as we have more information.

Thanks,

Meenakshi