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Acrobat Pro subscription question

New Here ,
Feb 12, 2023 Feb 12, 2023

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I subscribed to Acrobat pro online. Now they want me to pay again when I try to combine files on my win 10 desktop. Isn't the desktop included in the online subscription? Everything works fine up there, just slow.

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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Adobe Employee ,
Feb 19, 2023 Feb 19, 2023

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Hi oldmanmike79,

 

Thank you for reaching out.

 

Please confirm if you are using the Acrobat desktop application or the Acrobat Online account.

Also confirm if you are using the same email address for the application which is used to sign in here on the community page.

Share the screenshot of the error message you get when combining the files into PDFs.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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