Acrobat X Pro

[nejccorp]

I need to download the Adobe Acrobat X Pro onto my new laptop.  I purchased the software 2 years ago and loaded onto my old laptop and it is going bad.  Can somebody help me?

[Mandeep5062]

Hi nejccorp@aol.com

Download Acrobat X Pro from the below link : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

Use your Serial Number to Activate it.

[nejccorp]

Thanks. But how do I find my serial number from the Acrobat X Pro loaded in my old laptop? Please help.

Nelson Ho

[Mandeep5062]

Please refer : Find your serial number quickly

[nejccorp]

Hi:

After I typed in my valid serial number, I got an error message, "The serial number you entered is valid, but a qualifying product cannot be found on this computer." There is also another message, "the software will automatically attempt to activate over the Internet." I am really lost. It apparently is not activated so far. What need I do to get it activated? Please help.

Nelson Ho

[Mandeep5062]

Did you upgrade from a previous version of acrobat to Acrobat X ?

[nejccorp]

No, I purchased the X Pro two years ago. But I found out what the problem was. There is a built in X Pro trial software in the new laptop I bought and it uses the flash X Pro Icon. The one I downloaded uses a different but plain icon. That's why I got confused. How do I get the real X Pro Icon back?

Nelson Ho

[pwillener]

nejccorp@aol.com wrote:

How do I get the real X Pro Icon back?

What is your operating system?

P.S. you should be able to use your Acrobat X Pro serial number to activate the installed trial on your new system.  But make sure it is actually Pro, and not Standard.

[nejccorp]

Pat:

It's Window 8.1.

Nelson Ho

[nejccorp]

Hi:

Sorry, I got misled to the icon for Acrobat X Pro I used to see. It turned out that it was not and there is another icon for the real Acrobat X Pro, which is not shown with a regular icon but with the Acrobat X wording underneath it. I clicked on it and it opened up as Acrobat X Pro. What a confusion!

Nelson Ho