Active subscription now getting a message about a trial?

[Jamiepas]

I've had a monthly subscription since 2018 and now I'm getting a message that my trial is ending. What is this??

[Harsh Vardhan Pareek]

Hi @Jamiepas 

Hope you are doing well.

As per the issue description that the app shows you are on a trial. Could you check what email you are signed in with?

If the email is not the same on which the subscription is active, sign out and sign in with the correct email. If it is the same email then follow the steps below: 

For Windows OS

1) Close all adobe related processes in task manager (Core sync, services for Adobe desktop app, Adobe desktop service, Adobe IPC broker, AAM updater)

2) Go to the following locations and assign the current user full permissions to Adobe folders. (Right-click on the Adobe folder select properties then click the Security tab, click edit and select the current user you are signed in with, select full control, click Apply, and then Ok)

    C://program data (enable view hidden files to see this folder)

    C://program files 86x/common files

    C://program files 86x/

    C://program files/common files

    C: //program files/

3) Rename SLstore to Slstore.old at following location C://program data/Adobe/

4) Rename SLcache to SLcache.old at following location C:\Program Files (x86)\Common Files\Adobe

4) Go to C://users/username/appdata/local/adobe/oobe  and rename Opm.db to Opm.old

5) Go to C://windows/system32/drivers/etc/   and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file that does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.

6) Launch the Acrobat DC app and sign in.

Let us know if that helps.

Thanks,

Harsh

[Edited]