Administrative Access to Terminated User Document Cloud Storage

[Justin-B]

We recently had a user leave the company that was using the Adobe PDF document cloud services. We believe there are signed files in their document cloud storage that are not copied anywhere else. How can we administratively access the users document cloud storage to recover those files?

[Test Screen Name]

Did you have a Team or Enterprise license? If it is a normal retail license, it is assigned to a person and the company retains no rights at all, not even to cancel.

[Justin-B]

We have Enterprise licenses.

[AkanchhaS]

Hey there!

In that case, we'd suggest you to contact our customer care team for the same. Our team may would be able to get you access for the same account or suggest the alternate way: https://helpx.adobe.com/support.html 

Thanks,

Akanchha