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Administrative Access to Terminated User Document Cloud Storage

New Here ,
Oct 16, 2019 Oct 16, 2019

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We recently had a user leave the company that was using the Adobe PDF document cloud services. We believe there are signed files in their document cloud storage that are not copied anywhere else. How can we administratively access the users document cloud storage to recover those files?

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How to , Manage files

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LEGEND ,
Oct 17, 2019 Oct 17, 2019

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Did you have a Team or Enterprise license? If it is a normal retail license, it is assigned to a person and the company retains no rights at all, not even to cancel.

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New Here ,
Oct 18, 2019 Oct 18, 2019

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We have Enterprise licenses.

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Adobe Employee ,
Oct 25, 2019 Oct 25, 2019

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Hey there!

 

In that case, we'd suggest you to contact our customer care team for the same. Our team may would be able to get you access for the same account or suggest the alternate way: https://helpx.adobe.com/support.html 

 

Thanks,

Akanchha 

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