Adobe Acrobat DC closes automatically

[Ramon98A4]

Good day,

After installing Acrobat and opening a document, if I want to edit it and press only 1 key, the program closes automatically. Everything already uninstalled, not installed. Cache deleted etc etc. What's the problem here?

Thanks for the help.

[Bernd Alheit]

Try the forum for Adobe Acrobat.

[Meenakshi Negi]

Hi Ramon,

Thank you for reaching out and sorry for the trouble.

As the application closes unexpectedly when trying to edit the PDF, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

You may also try reseting the applicaiton preferences using the steps suggested in the following community thread: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/m-p/47920.... 

Chekc if that helps.

If the above steps does not help, try uninstalling the applicaiton using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reboo the machine. Then reinstall the Acrobat Pro DC directly from this link: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html. 

Let us know how it goes.

Thanks,

Meenakshi