• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe acrobat pro dc - when signing a document "error while uploding"

New Here ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Everytime I try toi signa document in acrobast Pro Dc I get the following error.

 

EricShah_0-1637621162135.png

Any ideas what to try.  I removed and installed acrobat pro dc  version 2021.007.20099

this is part of my creative cloud license

TOPICS
Comment markup and annotate , Export PDF , Fill and sign , Send for signature

Views

76

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

Copy link to clipboard

Copied

Hi EricShah,

 

Thank you for reaching out and sorry about the trouble.

 

Please let us know if the issue occurs with a particular file or with any file you try to sign.

How did you receive the file for signature? Is this file saved on the machine or you are opening it from an external source?

Try to open another file and check if you can sign it without any issues.

If possible, please share the file with us. We would like to check it on our end.

 

Let us know your findings.

 

Thanks,

Meenakshi

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 23, 2021 Nov 23, 2021

Copy link to clipboard

Copied

Hi Meenakshi

 

itbis happening on all file no matter what the source. Local, cloud storage or emailed attachments. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2021 Nov 29, 2021

Copy link to clipboard

Copied

LATEST

Hi EricShah,

 

Sorry for the delay in response.

 

Please let us know if you are trying to add the digital signature on the PDF or using the Fill & Sign tool.

Share the Acrobat and OS version on the machne.

It would be helpful if you can share a small video of the workflow.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources