• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Acrobat Pro DC

New Here ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

I have Adobe Acrobat Pro DC. I pay a monthly charge for it. I just tried to edit a PDF like always & I'm not able to because I'm being told I have to upgrade to PRO (which I already have) & trying to charge more than I'm currently paying! What's up with that?

Steve

 

TOPICS
Manage files

Views

53

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

Copy link to clipboard

Copied

Hi Stephen26139592irdl,

 

Sorry about the delay in response.

 

We have checked your account, and it shows active.

Please ensure you use the Acrobat Pro DC application, not the Acrobat Reader DC.

Would you mind sharing the screenshot of the message you got?

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

LATEST

I finally figured out I was signed in with different user name & password for another Google account. Thank you.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources