Adobe document cloud download issues

[sridharr24348781]

Hello,

I have been having issues recently with downloading the converted PDF document from my Adobe document cloud account. The conversion seems to work fine and I had no issues in downloading the documents until last week. I am using Chrome Browser. Any help is very much appreciated as this is impacting my productivity.

Thanks,

Sridhar S

[Amiable_contributors1587]

Can you provide us with more details as to what failures you are seeing? Are you getting any messages when you attempt to download the converted file? What happens when you try? Have you tried using a different browser (or computer)?

[sridharr24348781]

I do not see any messages or failures. When I try to down load I see a quick status below in the browser "Waiting for notify-files.acrobat.com" and nothing happens after that. I have not tried on a different browser since my system has an old IE browser. I can check on a different computer and validate if this is something to do with the browser or the network.

Thanks much for the help.

[Amiable_contributors1587]

We're looking to see if there is anything that we can detect on our end, but in the meantime, can you tell me if the same problem applies to other files in your Document Cloud? For example, can you download the original file that you had uploaded? Also, are you seeing this with all converted files, or just a particular one?

[sridharr24348781]

I have only the converted files in My cloud drive and I see that I am not able to download any of the converted files,

Note: I had downloaded the files until a week before after the conversion (from PDF to Documents).

[Amiable_contributors1587]

Can you try uploading a file from your computer and then downloading it? We need to know if your problem is specific to one particular converted file, or just to converted files, or to all files. Or if it's specific to Chrome. The more things that you can try and report back to us, the better we can try to assist.

Can you try converting another PDF file and let us know if the converted file is downloadable?

[Amiable_contributors1587]

It's possible that one of your Chrome browser plugins is causing the problem. We noticed from our logs that your Chrome browser was updated recently (from version 43 to 44). It's possible that one or more of your browser plugins is no longer working properly.

Can you please try another browser? Can you install and use Firefox?

[sridharr24348781]

Following are the checks I had run based on your suggestions

Chrome browser: Uploaded PDF file. Seems to work fine. Download seems to be the issue. All files (Converted ones and the PDF file) have issues with downloading.

Browser version: Version 44.0.2403.107 m

Firefox Browser (different machine) : Checked to download the PDF file and the converted document. I have the same issue for downloading from the Cloud Drive.

Browser Version: 39.0

NOTE: I am able to read the PDF file fine from the Adobe cloud interface, but have some format / character mismatches in the converted Document files in the cloud interface.

Suggest me if there are any specific tests needed that would help isolate the issue. Thanks much for the quick responses.

[Amiable_contributors1587 · Accepted solution]

I had another thought -- is this happening at home or at work? I've seen situations where a network administrator will make a change to the corporate network that will prevent file downloads. That might explain why you suddenly started seeing the change.

[sridharr24348781]

Thanks much for the help in isolating and resolution for the issue. Yes, I believe it is the network restrictions recently on downloading, has caused the issue. I am able to download fine outside of the network.

[Amiable_contributors1587]

Apologies for my not thinking of that sooner!  I hope that you can work with your network administrator to resolve it.

[marilynv19757226]

I can not sign my documents on application