Adobe Export Issue

[jonathons58277083]

I have Adobe Export, but it won't allow me to convert documents, it automatically redirects me to the subscription page, I've tried to click subscribe, it says I'm already subscribedAdobe Expor

[kimr81625438]

I have the same problem.  I am actually not sure if I'm using the paid subscription PDF converter because it does not fully convert the PDF text to Word fully and completely.  I still have to adjust a lot of the spacing.  At times it messes up my page margins, including the footer margins ???

[AkanchhaS · Accepted solution]

Hi All,

We are sorry for the delay in response to your query.

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha