Adobe Export PDF is not converting files to Word

[guruterak46442831]

I've been using Adobe Export PDF for years. I had 6 pdfs to convert to Word. 4 of the pdfs converted, 2 will not. They just sit there. Is there a fix?

Nevermind. As soon as I finally asked this question, now it's working.

[kglad]

[moved from Adobe Creative Cloud to Editing & Exporting PDFs]

[AkanchhaS · Accepted solution]

Hi guruterak46442831

Glad that you have figured out the solution. There might be some intermittent issue with the service.

If there's anything else that we can help you with, please do let us know.

Thanks,

Akanchha

[Manal24136538vxqm]

I am not able to convert files from Pdf to word and asking me to have a new subscription and a free trial for one week ??? I was not able to sign as well.

[johno99400070]

Manal"  Pls send me the key strokes to prvent Adobe to stop making all my downloads converted to PDF files before I open them....I am needing to be able to send and receive Word docs that are reasier to edit when in Word not in PDF folders.  Many thx.  Vb, John Oler

[Personal details removed by moderator: Please do not share your personal information on public platform]

[Meenakshi Negi]

Hi John,

Thank you for reaching out.

Would you mind sharing more details about the workflow you are looking for?

Are you downloading files in PDF format or other formats?

If you are downloading the PDFs, there is nothing we can do. You will either need to convert them to Word files.

Or you may try opening them using MS Word directly.

Check if that helps. 

Thanks,

Meenakshi

[Cosmas25720953kecr]

Unable to convert documents because I have been asked to pay for what I have already paid for?

Can I speak with your sales people please?

[Meenakshi Negi]

Hi Cosmas25720953kecr,

Sorry for the delay in response.

We did check your account with the email address used to sign in here on the community page.

There is no active subscription in your account.

Please let us know if you are using the subscription using the alternate email address and still experiencing the issue.

NOTE: do not share your email address or personal information on the community pages or other public websites.

Thanks,

Meenakshi