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I have a new computer and I have a subscription. I am not sure how to download to the new computer. I have signed into my account and I don't see a way to do it.
We have checked your account and found an active subscription of Adobe Export PDF.
Its an online service that can be accessed via Adobe Document Cloud or you can download the Adobe Reader DC desktop application and access through it. Adobe Acrobat Reader DC Install for all versions
1- “Sign In” using the email (Adobe ID) under which you have subscription registered.
2- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF
You may refer
You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...
Let us know if it still doesn't work.