• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Export PDF not able to access service...?

New Here ,
May 12, 2018 May 12, 2018

Copy link to clipboard

Copied

Hello i have trying for over an hour to try and convert a pdf to a word document and i keep getting the same error message "An error occured while trying to access the service" Can anyone please help

Views

115

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 14, 2018 May 14, 2018

Hi Christopherd,

Sorry to hear about the trouble.

Can you please check with a different web browser and see if you receive the same error?

Also, turn the security software off for a while (if any) that might be causing the interruption in connection.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-ena

...

Likes

Translate

Translate
Adobe Employee ,
May 14, 2018 May 14, 2018

Copy link to clipboard

Copied

LATEST

Hi Christopherd,

Sorry to hear about the trouble.

Can you please check with a different web browser and see if you receive the same error?

Also, turn the security software off for a while (if any) that might be causing the interruption in connection.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

There was an intermittent issue going on with the Document Cloud website while accessing the services. Which has affected few users and impacted their document cloud services (Exporting, Creating and Combing).

This issue has now been rectified and the services are up and running fine.We request you to check back whether it has resolved at your end or not.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources