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Adobe ExportPDF service is not available in your region, cancel and need refund

New Here ,
Feb 21, 2018 Feb 21, 2018

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ich habe im November ein Apo für PDF export bezahlt, jetzt gibt es eine Meldung: service in ihrem Land nicht verfügbar. Könnten Sie mir bitte den Betrag zurückerstatten?

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Adobe Employee , Feb 21, 2018 Feb 21, 2018

Hello Anitaf,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service, as getting the error message that the service is not available in your region, Is that correct?

The Document Cloud services are available in your region. Please try to access the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if the issue/message reoccurs.

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Adobe Employee ,
Feb 21, 2018 Feb 21, 2018

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Hello Anitaf,

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service, as getting the error message that the service is not available in your region, Is that correct?

The Document Cloud services are available in your region. Please try to access the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if the issue/message reoccurs.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

If you wish to cancel and get a refund for the subscription, you can refer to the following KB doc Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services Link: https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

You can also contact the Adobe support team for the cancellation and refund via Contact Customer Care Link: https://helpx.adobe.com/contact.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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