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Adobe Files not saving

New Here ,
Dec 26, 2018 Dec 26, 2018

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Please assist me with files not being saved???

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Adobe Employee ,
Dec 26, 2018 Dec 26, 2018

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Hi alex,

As per the issue description mentioned above, you are facing issue when trying to save pdf files, is that correct?

On checking the details for your account using the email address you are logged into the forums, you have subscription for pdf pack.

Could you let us if you are facing issue when trying to create pdf files?

If yes, are you using adobe reader desktop application or web browser to create pdfs?

Let us know if that is not the case.

Shivam

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New Here ,
Dec 26, 2018 Dec 26, 2018

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Desktop software.

Alex Lubin

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Adobe Employee ,
Dec 27, 2018 Dec 27, 2018

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Hi Alex,

Could you let us know the issue you are facing when trying to save pdf? is there any error message?

Does this happen with specific file? Have you tried creating another pdf file?

Also, let us know dot version of reader and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in reader: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

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