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Adobe have designed their site and service to prevent customers cancelling subscriptions

New Here ,
Aug 30, 2021 Aug 30, 2021

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Hi 
I am trying to cancel my subscription without success. I have spent the last 30 mins waiting for codes to be emailed that don't turn up, searching for links that clearly don't exist, phone numbers or means to contact help via Chat.  Adobe is clearly making it difficult for users to cancel their subscriptions. I am not sure I have come across anywhere on the internet a supplier that offers such an appalling approach where customers are treated with the utmost disrespect.  As soon as I find out how to cancel my subscription I shall never consider purchasing any product from this supplier and will actively discourage others to do so.
In disgust,
PGM

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Adobe Employee ,
Aug 31, 2021 Aug 31, 2021

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Hi Paul,

 

Sorry to hear about your experience.

 

As you wish to cancel your subscription, could you please confirm the codes that you are referring to?

Are you able to sign in to your Adobe account? 

 

Please check the steps suggested here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html to cancel the susbcription from your Adobe account. 

If you are not able to sign in or experience any issue in cancelling, let us know. 

 

You may also reach out phone support team via the contact number provided in the following help document: https://helpx.adobe.com/contact/phone.html and contact support via this link: https://helpx.adobe.com/contact.html

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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