Adobe Manager Not taking password

[Jurasturrel]

I'm using a Macbook 10.8.3 software. On my other Mac I can use Adobe Application Manager and write in my password and ID and download with no problem. With this macbook, which is a year younger than my other one, I can't get it to accept the password. It says 'Error, See customer service', so, here I am.

I want to download Adobe Reader Pro. I've emailed you guys before about this but got no response. Not happy.

[Rave]

Adobe Reader does not require Application Manager to be downloaded.

You can get Adobe Reader from : http://get.adobe.com/reader

[Jurasturrel]

It's not the Adobe reader that I want to download. I have the creative Cloud and I used to be able to download the different software. Now I can't get in using my password to download Adobe XI Pro. That's my problem. It shows it as a error for some reason.

[Rave]

In that case please try resetting the password and check.

Also try logging on to http://creative.adobe.com  from a different browser and check.

[Jurasturrel]

Still not working. I changed the password and I still get a download error message. I'm using Chrome browser which I used on my other Macbook with no problems. This used to work but now I can't upload anything even though I can login to Adobe website.

[Jurasturrel]

I tried using Firefox and still have the same issue. I don't think it's a browser problem. I think the Adobe Assistant Manager is the problem. For some reason it still shows up saying "Download Error Call Support." I need to get this fixed or I'm paying to use the cloud for nothing.