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ADOBE PDF MO PLAN NOT WORKING

New Here ,
Jul 27, 2017 Jul 27, 2017

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I subscribed to the adobe pdf mo plan and Ive waited all day for it to load in my reader, refreshing caling support etc.. and the functions still say "ADD". COMBINE IS the function Ive needed all day and it doesn't work

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Adobe Employee ,
Jul 27, 2017 Jul 27, 2017

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Hi bonnyb54,

Thank you for your subscription to PDF Pack.

Please log into https://cloud.acrobat.com then select Combine Files.

Please let me know if you still have the problems.

Thank you.

Hisami

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New Here ,
Jul 27, 2017 Jul 27, 2017

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Am there. It says the same thing "ADD" and does not work

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Adobe Employee ,
Jul 27, 2017 Jul 27, 2017

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Thank you for your reply.

Have you received an email from Adobe stating your subscription?

When you select "Combine File" do you see "Subscribe Now" button?

Please see the screenshot for "Subscribe Now"

SubscribeNow_Screenshot.png

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New Here ,
Jul 27, 2017 Jul 27, 2017

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I received confirmation of my subscription. The payment was processed through the bank. I got the combine to work on the cloud site, it still will not work within the TOOLS in the APP.

Thanks for your assistance with this.

Bonny

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Adobe Employee ,
Jul 27, 2017 Jul 27, 2017

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Hi Bonny,

If you are using Adobe Reader 11 to use our services please install Adobe Acrobat Reader DC from Adobe site:https://get.adobe.com/reader/

When you select "Combine Files" in Reader DC it will redirect to our web service for combining files.

Thank you.

Hisami

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New Here ,
Jul 27, 2017 Jul 27, 2017

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I have adobe DC it just keeps saying “ADD” and directs me to purchase something I’ve already purchased

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