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Adobe PDF Pack fails to open in Windows XP - has functioned fine before

New Here ,
Apr 01, 2019 Apr 01, 2019

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Installed Adobe PDF Pack in October, 2018 on Windows XP.  Used successfully primarily converting .doc files to .pdf.  In last several weeks, I can not open.  It takes me to: 

Encountered an Unexpected Error

  TypeError: Object.entries is not a function etc.

It sounds like XP running on Chrome, although unsupported since 2013, is suddenly an issue.  Any suggestions or guidance would be appreciated.

Thank you,

Jack (jabejochke61840)



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New Here ,
Apr 04, 2019 Apr 04, 2019

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I am running XP on Chrome. Having same problem.

Will it be fixed or do I need to cancel and get my money

back. Carl Merritt

Order number: ADB056777949
Ordered: April 2, 2019
Adobe Export PDF, Annual
(Annual plan, prepaid)
US$23.88 / yr
Subtotal: US$23.88 / yr
Tax/VAT 5.40%: US$1.29 / yr
Total: US$25.17 / yr

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Adobe Employee ,
Jul 04, 2019 Jul 04, 2019

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Hi All,

We sincerely apologize for the delay in response to your issue reported above.

There was an intermittent issue going on with the Document Cloud services, later on the services were back. Hoping that you have got your issue resolved by now and able to access your services too?

PDF Pack is an online service, how did you install it on Windows-XP? Are you referring to Adobe Reader desktop application?

If not, then you may try accessing the service via different web browser, using this URL- Adobe Document Cloud

Let us know the result. And if you have managed to find the solution, then please let us know your findings.

Thanks,

Akanchha

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Community Expert ,
Jul 05, 2019 Jul 05, 2019

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Acrobat DC, the version that supports PDF Pack, is not compatible with Windows XP, so such issues are not surprising, really.

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