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Adobe PDF Pack - Transfer subscription from one laptop to its new replacement.

New Here ,
Oct 10, 2018 Oct 10, 2018

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I recently purchased a new laptop as replacement for one which is no longer operational. I need to download/transfer my subscription Adobe PDF Pack to the new machine. No where in my Adobe Account do I see where I was ever asked for information about the old laptop and I have had the PDF Pack since 2016. Instructions I have found on line refer to a block where I am to deactive the old laptop, etc. Anyone know how to help a technically challenged retired lady with this problem?

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Adobe Employee , Oct 18, 2018 Oct 18, 2018

Hi Dawnw,

This is not very complicated to start you old (Adobe PDF Pack) subscription on new computer. This is not the license that you need to deactivate from previous computer to install on new one.

As Adobe PDF Pack is an online service which doesn't depend on number of activation, so you can use it on as many computer you want it. You just need to follow few steps to get it done.

1- PDF Pack is an online service that you can use online via: Adobe Document Cloud

2- Or you can also use the servic

...

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Community Expert ,
Oct 11, 2018 Oct 11, 2018

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your subscription is not linked to your computer.  ie, you can use any compatible computer.

FAQ | Adobe PDF Pack

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Adobe Employee ,
Oct 18, 2018 Oct 18, 2018

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Hi Dawnw,

This is not very complicated to start you old (Adobe PDF Pack) subscription on new computer. This is not the license that you need to deactivate from previous computer to install on new one.

As Adobe PDF Pack is an online service which doesn't depend on number of activation, so you can use it on as many computer you want it. You just need to follow few steps to get it done.

1- PDF Pack is an online service that you can use online via: Adobe Document Cloud

2- Or you can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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