• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Pro DC crashes when converting PDF document to Microsoft Word

New Here ,
Dec 09, 2021 Dec 09, 2021

Copy link to clipboard

Copied

I have Adobe Acrobat Pro DC on my MacBook Pro (Big Sur 11.6.1). The past couple of days when I have attempted to convert a PDF document to Microsoft Word, Adobe crashes. What remedy/remedies are available? Thanks.

TOPICS
Export PDF

Views

657

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

Copy link to clipboard

Copied

Hi Jay Dallas

 

Hope you re doing well and sorry for the trouble. As described, Adobe Pro DC crashes when converting PDF document to Microsoft Word

 

Is this a behavior with a particular PDF file or with all the PDF? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer first and then try to export.

 

Also make sure you have the recent version 21.07.20099 installed. Go to Help > Check for updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also try to create a new test user profile with full admin rights in Windows or enable the root account in MAC and try using the application there and check.

 

Also check out the help pages listed below:

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

 

Regards

Amal

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 16, 2021 Dec 16, 2021

Copy link to clipboard

Copied

LATEST

Apologies for not replying sooner. It was just the one file that caused Adobe to crash. Other files I tried to convert to MS Word did so without issue. Thank you for your guidance!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources