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Adobe reader sign in problems

New Here ,
Jun 13, 2017 Jun 13, 2017

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I am trying to download a pdf to word.  Every time I try to sign in I'm told my password is wrong.  I keep changing my password.  But that doesn't work.  What is wrong and how do I fix this?

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Adobe Employee ,
Jul 14, 2017 Jul 14, 2017

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Hi margarets4892885,

By "trying to download a PDF to word" do you mean that you are trying to export PDF to Word file?

If yes, please try once to sign in here: https://cloud.acrobat.com/ and check if you can export PDF.

Are you experiencing issue in signing in to Adobe Acrobat Reader DC?

Please make sure that you are using the correct Adobe ID.

Let us know if you are still experiencing the issue or need any help.

Regards,

Meenakshi

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