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adobe says network error when I try to sign in

New Here ,
Apr 20, 2015 Apr 20, 2015

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When I click 'sign in' in adobe reader it comes up and says

'A network error occurred while attempting to sign in'

however my network is still working fine.

I want to convert a pdf to a word doc. and must sign in to do this.

Can you help, is there another way to convert a pdf to word, or is there another way to sign in.

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correct answers 1 Correct answer

Apr 21, 2015 Apr 21, 2015

Hi adamb,

I'm sorry to hear that you're having trouble signing in via Adobe Reader. Are you able to sign in via the web interface at https://cloud.acrobat.com?

Best,

Sara

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LEGEND ,
Apr 20, 2015 Apr 20, 2015

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Try to Contact Customer Care via chat (phone support is only available Mon-Fri during daytime).

[topic moved to Document Cloud PDF services forum]

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Apr 21, 2015 Apr 21, 2015

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Hi adamb,

I'm sorry to hear that you're having trouble signing in via Adobe Reader. Are you able to sign in via the web interface at https://cloud.acrobat.com?

Best,

Sara

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New Here ,
Apr 21, 2015 Apr 21, 2015

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Thanks, this should work, it hasn't fixed the problem, but at least I will be able to export my pdf.

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New Here ,
Jul 10, 2021 Jul 10, 2021

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At top left you can see a option called save to adobe document cloud click that and sign in using that it works 

Sorry If I am late 🙂

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