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Adobe Send & Track

New Here ,
Oct 05, 2018 Oct 05, 2018

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We are getting Internal Server Error when we try to email link and send document to cloud. Have not found any solutions to this problem.

The only one I found was that the account may be blocked. I spent hours looking for solutions and for an email or chat option or a Phone Number.

We are on an annual plan why is there no way to contact Adobe support?

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correct answers 1 Correct answer

Adobe Employee , Oct 10, 2018 Oct 10, 2018

Hey Srkm,

Sorry for the delay in response to your query.

After the latest update to the Acrobat and Document Cloud service, the experience of using the Send & Track service has been changed but the services are still same.

As you have an active subscription of Send & Track registered to your account. So you should be able to access your service because the account hasn't been blocked.

You may try the steps mentioned in link- Share and track PDFs online using Adobe Document Cloud and see if that h

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Adobe Employee ,
Oct 10, 2018 Oct 10, 2018

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Hey Srkm,

Sorry for the delay in response to your query.

After the latest update to the Acrobat and Document Cloud service, the experience of using the Send & Track service has been changed but the services are still same.

As you have an active subscription of Send & Track registered to your account. So you should be able to access your service because the account hasn't been blocked.

You may try the steps mentioned in link- Share and track PDFs online using Adobe Document Cloud and see if that helps.

Regards,

Akanchha

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