Adobe Sign emails immediately moved to Deleted Items folder

[Jack37835975kuat]

hello, i have a user that no longer sees Adobe Sign emails from our organization. he has no email rules in Outlook or OWA impacting them, we attempted to uninstall Notification Center Manager for Adobe Acrobat, we attempted to disable Adobe Document Cloud plug-in for Outlook, even attempted to create a rule for all adobesign@adobesign.com emails to move to inbox, but these all fail.

the user will receive a sign request, it will immediately be moved to Deleted Items, and he will sometimes receive an action center notification about the document pending signature from "Notification Manager for Adobe Acrobat". we would like for the emails to not delete and disable these action center notifications.

[Meenakshi Negi]

Hi Jack37835975kuat,

Thank you for reaching out.

Please refer to the troubleshooting steps suggested in the following help document: https://adobe.ly/459Ws4q. 

If the issue still occurs, let us know.

Thanks,

Meenakshi

[Jack37835975kuat]

Hello, I tried the troubleshooting steps and it did not resolve the issue.

[Meenakshi Negi]

Hi Jack37835975kuat,

Sorry about the delay in response.

Please let us know if the issue occurs with a particular recipient. If yes, please ask the recipient to check his/ her account. Let us know if the agreement is visible in the account. 

Thanks,

Meenakshi