After purchasing the Export PDF Online software when I attempt to perform a "File/Save As" when viewing a document on the web it locks up windows explorer. I receive "FIle Save As - Not Responding"

[douglash21414001]

After purchasing the Export PDF Online software when I attempt to perform a "File/Save As" when viewing a document on the web it locks up windows explorer.  I receive "FIle Save As - Not Responding"

[Sara_Forsberg · Accepted solution]

Hi douglash21414001,

I think that may be coincidental, as nothing is installed with ExportPDF, so nothing should have altered your web browser. That said, you may want to clear the browser cache, and then reopen your browser. (What browser are you using?)

You may also want to try restarting your computer, if restarting the browser doesn't resolve the issue. But again, I don't think this issue is related to ExportPDF.

Please let us know how it goes.

Best,

Sara

[douglash21414001]

I think you may be correct.  It is coincidental with my upgrade to Adobe Reader 11.0.10.

I have installed IE 11 (11.0.9600.17690)

It may be an Adobe Reader problem in that the "tools/file save as" dialog is completely empty. No local directories are displayed for saving to.   When I try to Close(X) the "File Save As" box it pops up a message box on top that says "Adobe Reader is not Responding"  It locks up all of my IE windows, not just the one with the PDF doc.

I need to go go Task Manager and stop the IE task.  All my browser windows are then closed.

That is the only way to recover from the "Adobe Reader is Not Responding" message.

[RahulTyagi_]

Hi Douglas,

I would recommend you to use 'Download' option instead of 'Save as' option to save pdf file because save as option will save the Entire webpage and not particularly the pdf, and perhaps, this is the reason that your browser goes 'Not responding'.

Moreover as Sara has mentioned Export PDF service has nothing to do with this issue.

Also, when you try to save that file, is there any instance of Adobe reader running on your system? And if yes, then try terminating the Reader process instead of IE process.

Regards,

Rahul