Hi agustina_huerga7213,
Thank you for reaching out, and sorry to hear that the feature is not working.
Please let us know if you are trying to access the service through a desktop application or an Acrobat Online account.
If you are using the desktop application, try the troubleshooting steps suggested below:
Check for Updates: Ensure that you have the latest version of Adobe Acrobat installed. Go to Help > Check for Updates and install any available updates.
Language Settings: Ensure that the language of the Acrobat or Acrobat Reader application is set to English, French, or German.
- Go to Preferences > Language > Application Language.
- Select Choose at application startup.
- Restart Adobe Acrobat and choose English when prompted.
Reinstall the Application: Sometimes, a fresh installation can resolve issues. Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3UCB6Zm).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4fuxq3Z.
Let us know if the issue still occurs.
Thanks,
Meenakshi
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