Am trying to purchase a subcription, giving all the necessary details, told that i am to receive a reply back, which i am NOT receiving even though after 3 days. could you please check this out

[stephena3682091]

Could you please let me know about the above as i need to transfer files urgently. Have tried to resend again but to no avail.

[Sara_Forsberg]

Hi stephena,

I have checked your account; there are no recent orders under the email address that you use here in the forums. So, I'm wondering if you may have signed up using a different email address, or signed up for a subscription via a Reader mobile app? For the latter, those subscriptions are handled by the app store from which you made the purchase, so Adobe wouldn't have record of those.

Best,

Sara