Attempting to log in and after about 1 minute of trying to access Acrobat, I get an error "File Not Found (404)

[Trouble_logging_in]

Attempting to log in and after about 1 minute of trying to access Acrobat, I get an error "File Not Found (404)

[Sara_Forsberg]

Hi trouble logging in,

I checked your account and everything looks fine there. What happens when you log in directly to https://cloud.acrobat.com?

Best,

Sara

[Michaelohehir]

Hi Sara,

I get the same error massage when I try to log in in my ExportPDF and when I try to access cloud.acrobar.com.

Can you please Help ?

[Sara_Forsberg]

Hi Michaelohehir,

Are you also getting a 404 error, or a different error message? What happens when you try to log in to the service via Adobe Reader?

Best,

Sara

[Michaelohehir]

Hi Sara,

When I try to log in through Adobe Reader I get error message " An Error occurred while accessing service".

[Sara_Forsberg]

Aha! That's a little different. That particular error can be caused by having an older version of Adobe Reader. What happens when you choose Help > Check for Updates in Reader? Are there any updates available?

Sara

[Michaelohehir]

We have updated the latest version, still does not work.

Please provide full refund

thanks

[Sara_Forsberg]

I've canceled your subscription as you requested. You will receive a refund in the amount of 10.95 AU (the subscription was purchased in April, and Adobe offers a full refund only when canceled within the first 30 days).

Best,

Sara