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Charged for this product, never used it and now cannot use it.
Logging in to adobe does not show that I even have this product?
This is an open forum.
Please, do not write any private information.
Perhaps you were logged on with a different Adobe ID when you paid for it. Check the original email or order for an email address or Adobe ID.
No I have logged on and and can my order but cannot do anything else. Its as if the order was never processed?