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Billing Issues - Adobe Acrobat

New Here ,
Dec 02, 2022 Dec 02, 2022

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Greetings,

We are actually in the middle of conversation with the support team but it was ended suddenly without farewell remarks.
Anyway, my subject is quite bothering since I tried to explore the product in a trial version, hoping to understand and use the product for future tasks. It doesn't open due to "error' opening the said product.
I tried to re-opening a few times, but to no avail. I am trying to unsubscribe but there was no un-subscription button to do it. Past the grace due, billing comes from time to time...
Could you rather please arrange the issue?

Thanks.

 

Eric

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Adobe PDF pack

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Adobe Employee ,
Dec 15, 2022 Dec 15, 2022

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Hello @eric273996282jbm 

 

I hope you're doing great, and sorry for the trouble.

 

Would you mind sharing the screenshot of the error message you're getting?

Also, if you want to cancel the subscription, please refer to this article:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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