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Blank pages in Document Cloud pdf

New Here ,
Nov 08, 2018 Nov 08, 2018

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I have a chapter of a book stored as a pdf (there's no DRM) which I can open locally without problems on my windows PC using Acrobat Reader. However, if I upload it to Document Cloud and open it from within Acrobat Reader on a pc, or in a browser, or using the iPad app, it shows with blank pages for most of the document. If I download a local copy of the document from Document Cloud to my pc it opens fine. This prevents me from syncing my annotations across devices. I can open the document using other PDF readers without problems. I don't have any problems with other documents, including much larger ones, accessed from Document Cloud. Any ideas please? I've tried various PDF fixing utilities but they make no difference.

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correct answers 1 Correct answer

New Here , Nov 13, 2018 Nov 13, 2018

Hi Akanchha

Thanks for your reply.

I have managed to resolve the problem by using an online pdf repair service, so I don't need any further support thanks..

The problem occurred with both uploading the document via Adobe Reader DC and through the web .

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Adobe Employee ,
Nov 12, 2018 Nov 12, 2018

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Hi Tonkski,

Thanks for sharing the detailed information.

As mentioned that the documents are opening file locally but when its uploaded to the document cloud then its blank or partially blank. So, how exactly do you upload the document? Is it through desktop application Adobe Reader DC or through web-

Adobe Document Cloud ?

If you are working with desktop application, then you may try with web Adobe Document Cloud  and see the result.

Also, help us with the screenshot of the entire page that you get while opening the Document Cloud files. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

Regards,

Akanchha

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New Here ,
Nov 13, 2018 Nov 13, 2018

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Hi Akanchha

Thanks for your reply.

I have managed to resolve the problem by using an online pdf repair service, so I don't need any further support thanks..

The problem occurred with both uploading the document via Adobe Reader DC and through the web .

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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