Bought the wrong product!!!

[Acrobat_comm]

Hello. I just bought a wrong downloadable version of Acrobat Standard XI. My note is a Mac Book Pro and I downloaded a PC version. How can I replace it? Thanks.

[Sara_Forsberg]

Hi acrobat.comm,

I'm sorry to hear that you got the wrong product. Please Contact Customer Care; an agent will help you get what you need. (Click the blue Still Need Help? button at the bottom of the linked page to access phone and chat options.)

Best,

Sara

[Acrobat_comm]

Hi,Sara. Thanks for the tip, but this is exactly what I did and ended up here...

[Sara_Forsberg]

I've checked your account, and see that your order is still pending. I can't do anything to change it myself. Please watch for a private message from me, and we'll see what we can do for you.

Best,

Sara

[Acrobat_comm]

Thank you again! I have just replied to you message. Waiting for your direct cvontact. Thanks, thanks, thanks!