Can I exchange my PDF Pack subscription for Acrobat?

[1945scbc]

I JUST PURCHASED ADOBE READER , WHAT I NEED IS THE ADOBE ACROBAT PRO. NEED TO OPEN FILES DO ADDDITIONS AND SEND BACK, FOUND ADOBE READER CAN NOT DO THIS . CAN I CANCEL AND THEN PURCHASE ADOBE ACROBAT PRO?

[Sara_Forsberg · Accepted solution]

Hi 1945scbc,

Adobe Reader is free, but I see you purchased Adobe PDF Pack today. I'm happy to convert your subscription to ExportPDF to an Acrobat subscription. You mention Acrobat Pro--is that your preference over Acrobat Standard? See Adobe Acrobat XI for a feature comparison.

I look forward to hearing back from you.

Best,

Sara

[1945scbc]

Hi Sara

  Thanks for responding to my e-mail, I have been on the road all day. I would like to have my selection changed to the Adobe Acrobat XI Pro for $14.99 / mth for 1 yr. Can you please make this change, you have my credit card # , if you cannot , please advise on how I can adjust or cancel the Adobe Pak and then buy the XI Pro.

thanks

1945scbc

[Sara_Forsberg]

You're all set up with an Acrobat Pro subscription; and Create PDF has been canceled.

Please let us know if there's anything else we can do for you.

Best,

Sara

[1945scbc]

Hi I received word that my account has been changed over to ADOBE PRO. Thanks for doing this fo rme, now where do I go to set up the Adobe Pro, do I need an account , I have e-mail address and pass word. Please advise so I can get started.thanks

STU CARDERCARDER CONSULTING INC.810-599-9281

[Sara_Forsberg]

Hi again!

Log in to your account at https://cloud.acrobat.com/acrobat. You can download Acrobat from that page. Depending on what browser you're using, the installer will either be saved to your hard disk, and you'll have to double-click it to install Acrobat, or the installer will start automatically once it's downloaded.

Best,
Sara