Can log-in to Document Cloud, no link to my documents

[lorenj62909023]

My account shows payment is  uptodate. There are no links to open the files which have been in the Cloud.

I don't use it often so perhaps there is a better URL but I think I usually go through adobe.com and my username/password worked.

Trying to contact support via 'chat' or email led to an infinite loop of 'Which product would you like to buy' and 'Click here for contact options' but the only option which is actually available is the Forum.

Of course I need to convert a document today.

Thank you,

Loren

[AnandSri · Accepted solution]

Hi Loren,

We apologize for the inconvenience caused, as per the description above you are not able to find the link to your files saved in document cloud, is that correct?

You can find the files saved in Document cloud through the link https://cloud.acrobat.com/recent

To manage the files saved in Document cloud, you can refer to Manage and work with your files stored in Adobe Document Cloud

The record shows that you are subscribed to Adobe PDFPack services, you can access the services through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.