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Can't access PDF pack tools after logging into Acrobat Reader DC?

New Here ,
Jan 14, 2019 Jan 14, 2019

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Purchased PDF Pack and have Adobe Reader DC installed, but the PDF Pack tools are still "purchasable." How do I activate my subscription?

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correct answers 1 Correct answer

Adobe Employee , Jan 15, 2019 Jan 15, 2019

Hi mac951,

As per the issue description mentioned above, you are unable to access pdf pack in acrobat reader, is that correct?

On checking the details for your account using the email address you are logged into the forums, you have subscription for  pdf pack as well as acrobat pro dc ( currently cancelled)

Make sure you are using reader, not acrobat for pdf pack services. Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf  You just need to “Sig

...

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Adobe Employee ,
Jan 15, 2019 Jan 15, 2019

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Hi mac951,

As per the issue description mentioned above, you are unable to access pdf pack in acrobat reader, is that correct?

On checking the details for your account using the email address you are logged into the forums, you have subscription for  pdf pack as well as acrobat pro dc ( currently cancelled)

Make sure you are using reader, not acrobat for pdf pack services. Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf  You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

For any troubleshooting, refer to-  Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud... 

You may also refer to the following forum threads discussing the similar issue:

https://forums.adobe.com/thread/2432798

https://forums.adobe.com/thread/2496422

https://forums.adobe.com/thread/2534115

Let us know if its still doesn't work.

Shivam

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