can’t access the cloud service: document cloud

[雌鹿33410009cdcr]

 no access to the cloud service no matter from website or app

[Meenakshi Negi]

Hi 雌鹿33410009cdcr,

Thank you for reaching out.

Could you please let us know about your geolocation? Were you able to access the account before?

Also, confirm if you are using the same email address that is used to sign in here on the community page. 

Thanks,

Meenakshi