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Can't activate more devices

New Here ,
Aug 13, 2022 Aug 13, 2022

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I get a message while I download an e-book which I bought that "I can't activate more devices on my Adobe account. And that I should contact adobe for help"

 

I need help to still activate more devices, why can't I do it any more? What happened. Please I need to read my book as soon as possible because I have a deadline homeworks 

TOPICS
Adobe PDF pack , Combine files , Comment markup and annotate , Create PDF , Download and install , Export PDF , Fill and sign , How to , Manage files , Organize PDF pages , Print , Send for signature , Share PDF , View PDF

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Adobe Employee ,
Aug 14, 2022 Aug 14, 2022

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Hi Dani,

 

Thank you for reaching out.

 

The message generally appears when you activate the application on more than the allowed machines.

Please check the active session on the number of devices in your Adobe account. Use the steps suggested below:

1. Open the following link: https://account.adobe.com/security.

2. Sign in using your Adobe ID and password.

3. Go to the Account and Security tab and select Sign-in and security.

4. Scroll down to Active Session.

5. If you see the devices listed there, try to end the session for the devices.

Check if that helps.

 

Let us know how it goes. 

 

Thanks,

Meenakshi

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Community Expert ,
Aug 15, 2022 Aug 15, 2022

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