Can't convert PDF to .doc or .docx

[collsie100]

I just purchased ability to convert files to Word.  One PDF worked (1 page).  I am trying to convert another PDF to word and it is saying conversion failure.  I have tried using Send to Word and Adobe Document Cloud.  Any advice?

[chrisi75277366]

I am waiting to see an answer for this as well.  I have converted one page to excel but the next file would fail. 

[miket74504806]

Same issue here trying to convert PDF to Word, only see a vague error that it cannot be done..i click on View Converted Files and the page doesn't exist

[Sara_Forsberg · Accepted solution]

Hi everybody,

The issue you're encountering may be because the PDF file you're trying to convert was created by a third-party application, and may not be written to spec. Please see Will Adobe ExportPDF convert both text and form... | Adobe Community.

However, you may have some luck by trying these basic steps:

• Clear the browser cache and try again.
• If you're using ExportPDF via Reader, sign out and then sign back in (or try converting via the web interface instead).
• Try converting a different file--if it converts without error, that would point to a problem with the file that causes the error.
• Disable OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community (this step isn't optimal if the PDF started out as a scanned document and doesn't already have editable text).

Best,

Sara

[terriem12347409]

That is not the issue; I converted my .docx file to pdf in error and now I cannot convert back to my .docx because the adobe will not allow until I pay a monthly fee of $1.99.... can anyone help me get my document back to .docx?