I'm trying to convert a PDF document into Word but it keeps sending me to an Adobe page which asl me to purchase.
My subscription to this service is still valid till March 2019
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As mentioned, you are unable to convert pdf to word, Make sure you have installed latest Adobe Acrobat Reader DC.
Also try to sign out from the application and then sing in again with your Adobe ID. If that doesn't work, try "Repair Installation" under help menu, reboot the machine and check.
You can also export PDF online here: Adobe Document Cloud
You may also refer to the following forum threads discussing the similar issue:
Let us know if you need any help.
Thank you for your response but unfortunately none of the suggestions worked.
Neither the questions in the Forum that you referred.
Adobe Document Cloud worked but I need it working directly from my computer as usual
My subscription should be renewed automatically just in March 2019
Could you confirm the application you are using - Adobe Reader or Adobe Acrobat?
Also, let us know dot version and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC
Acrobat Reader DC
Operating system: Windows 10
Thanks for the info. Could you try following troubleshooting steps:
1- Download and run cleaner tool on the machine to uninstall reader: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
2- Reboot the machine
3- Download and install reader from here: Adobe Acrobat Reader DC Install for all versions
4- Reboot the machine again and check.