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Can't edit (cancel) my Adobe subscription. When I go to "manage plan", there is a blank screen.

New Here ,
Nov 05, 2017 Nov 05, 2017

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How can I access the Manage Plan page, in order to cancel subscription?

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Adobe Employee , Nov 06, 2017 Nov 06, 2017

Hi Petert,

As per your account description it seems that you have already managed to get your subscription canceled.

In future if you experience the same problem or screen goes blank you may check with a different web browser.

For the exact steps, you may refer to the- Manage your Creative Cloud membership

Also, for any further assistance you may contact to the- Contact Customer Care

Hope this helps.

Regards,

Akanchha

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Adobe Employee ,
Nov 06, 2017 Nov 06, 2017

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Hi Petert,

As per your account description it seems that you have already managed to get your subscription canceled.

In future if you experience the same problem or screen goes blank you may check with a different web browser.

For the exact steps, you may refer to the- Manage your Creative Cloud membership

Also, for any further assistance you may contact to the- Contact Customer Care

Hope this helps.

Regards,

Akanchha

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New Here ,
Nov 06, 2017 Nov 06, 2017

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Thanks for the advice Akanchha. Eventually, I talked to Adobe and they cancelled the subscription manually.

Cheers,

Peter.

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