can't edit security features of my pdf files - why??

[mt2no]

i just sighned up for Acrobat xl service

i can open & create a pdf on my computer

however when i try to edit the security options i can't

why??

i keep getting a message telling me to renew my subscriptions

& if i did so then to retry in 15 minutes....

it's been an hour & still getting the message

does adobe simply not work on the weekends at all??

according to my account i paid & have a current active subscription

help!!!

[StacySison]

Hi Marlene,

I apologize for the frustration this has caused you.

Are you still experiencing trouble with your new subscription? Let me know.

In the meantime you may find this document helpful when it's working again:

FAQ

Looking forward to hearing back from you.

Sincerely, Stacy