Can't get my account to work

[Katie_Hetherington]

I purchased a converter product in Sept 2013 and paid $89.99. I now can't work the converter as it says I need to sign up for the product. I signed up for 1 year originally so it should still be working. I tried calling but was on hold for over 20mins and I can't get hold of anyone to help. Please let me know what is the best and quickest way to resolve this issue?

[Mandeep5062 · Accepted solution]

Hi Katie Hetherington

Please Reach out to Adobe Support on : 800-833-6687

or

you are also welcome to contact our support team at http://adobe.ly/yxj0t6

[Amiable_contributors1587]

Hi Katie,

Is it possible that you used a different email address when you bought the subscription?  I took a look in our system and don't see any PAID subscriptions associated with the Adobe ID that you used for this forum posting.