Can't make PDFs suddenly

Report · Dec 16, 2014

I have a 12 month direct-debit contract for Adobe Reader XI with 10 months still to go. Today suddenly I can't create PDF files from my documents. Instead it keeps giving me a message offering me Acrobat XI Pro Trial 30 Days Free and won't go away. Any suggestions?

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Report · Dec 16, 2014

Hi mgsphinx,

I've checked your account--your subscription is to Acrobat Pro XI. Adobe Reader is a different (free) application.

Where are you seeing that message? When you open Acrobat Pro? Or are you opening Reader, or accessing one of the Acrobat online services?

Best,

Sara

Report · Dec 16, 2014

Hi Sara,

I'm getting the message when I open Acrobat Pro and also when I go to the files themselves, right click then choose 'Combine Files in Acrobat.'

From: Sara.Forsberg <forums_noreply@adobe.com>

To: Mohamed Mostafa <gamalsphinx@yahoo.co.uk>

Sent: Tuesday, 16 December 2014, 16:01

Subject: Can't make PDFs suddenly

Can't make PDFs suddenly

created by Sara.Forsberg in Adobe Acrobat.com Services - View the full discussionHi mgsphinx, I've checked your account--your subscription is to Acrobat Pro XI. Adobe Reader is a different (free) application. Where are you seeing that message? When you open Acrobat Pro? Or are you opening Reader, or accessing one of the Acrobat online services? Best,Sara If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7019770#7019770 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7019770#7019770 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Acrobat.com Services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Report · Dec 16, 2014

A brief note to say that I have managed to fix the problem with the assistance of your on-line chat colleagues.

Thank you for your help.

From: Sara.Forsberg <forums_noreply@adobe.com>

To: Mohamed Mostafa <gamalsphinx@yahoo.co.uk>

Sent: Tuesday, 16 December 2014, 16:01

Subject: Can't make PDFs suddenly

Can't make PDFs suddenly

created by Sara.Forsberg in Adobe Acrobat.com Services - View the full discussionHi mgsphinx, I've checked your account--your subscription is to Acrobat Pro XI. Adobe Reader is a different (free) application. Where are you seeing that message? When you open Acrobat Pro? Or are you opening Reader, or accessing one of the Acrobat online services? Best,Sara If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7019770#7019770 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7019770#7019770 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Acrobat.com Services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Report · Dec 16, 2014

Thanks for letting us know! If the solution provided would help other customers, please feel free to post that here!

Enjoy your day,

Sara