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Can't search documents at Adobe Online

New Here ,
May 04, 2022 May 04, 2022

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Hi guys, I'm trying to search for a document at my Adobe Document Cloud via web browser, but when I click ate the search space located at the right superior corner nothing happens! I can't write anything to search. Is that a problem of the website? Because at the phone app I can search normally.

 

Thanks!Can't search at adobe website.png

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How to , Manage files

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correct answers 1 Correct answer

Adobe Employee , May 20, 2022 May 20, 2022

Hi @taoank 

 

As mentioned that you cannot search on the provided search bar on the website, kindly try a few steps and check if that fixes the issue.

1. Try to open the link on a different browser and check if the seach feature works.

2. Sign out and sign in again and check if that helps.

3. Check if there is an update available on the browser.

 

Thanks,

Harsh

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi @taoank 

 

As mentioned that you cannot search on the provided search bar on the website, kindly try a few steps and check if that fixes the issue.

1. Try to open the link on a different browser and check if the seach feature works.

2. Sign out and sign in again and check if that helps.

3. Check if there is an update available on the browser.

 

Thanks,

Harsh

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New Here ,
May 21, 2022 May 21, 2022

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Thanks, Harsh!

Apparently it's a intermittent issue, because when opened it now, it worked. And at the same browser.

Regards

Taoan

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi Taoan,

 

Happy to help. Thanks for confirming that the issue is now resolved.

 

Regards,

Harsh

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New Here ,
May 24, 2022 May 24, 2022

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