• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Can't use 'Combine' tool

New Here ,
Oct 07, 2018 Oct 07, 2018

Copy link to clipboard

Copied

I recently subscribed to the Adobe PDF Pack so I can combine PDFs. First time I tried it right after subscribing, it worked. Now I neede to do it again, but it doesn't work anymore. When I click on the tool, it redirects me to the website where you have to download the PDF Pack. I checked my account, everything's fine with my subscription and other tools, such as PDF Export, work just fine... What can I do?

Views

236

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018

Hey Annav,

We have looked into your account and found that you do have subscription for the Adobe PDF Pack. So there shouldn't be any trouble combining the pdf files.

You may check the following steps and see if that helps-

1- PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) und

...

Likes

Translate

Translate
Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

Copy link to clipboard

Copied

LATEST

Hey Annav,

We have looked into your account and found that you do have subscription for the Adobe PDF Pack. So there shouldn't be any trouble combining the pdf files.

You may check the following steps and see if that helps-

1- PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources