Cancel my account

[marcv67571480]

How can i cancel my account

[AkanchhaS]

Hi Marcv,

Looking at your account details, I assume you are referring to cancel the subscription registered in your account that you have purchased through iTune?

If you are willing to cancel it, then you need to contact to the iTune support for the cancellation of Acrobat DC (one-year prepaid). Because it's not a direct purchase from Adobe and we do not have its payment information. Only iTune support can help you cancellation and billing in this scenario.

Regards,

Akanchha

[marcv67571480]

Ok thank you

Sent from my iPhone

[anitak16721319]

Hi,

Can you please check my account . I would like to cancel it.

Thank you

[AkanchhaS]

Hi Anita,

We are unable to see any subscription registered to your current account. If you have made purchase directly from Adobe with any other email address registered (as Adobe account), then you may contact Contact Customer Care  for the cancellation.

Our cancellation team will help you with that.

-Akanchha

[anitak16721319]

Hi,

What is the email address for the cancellation team?

Thanks.

Regards

Anita

[AkanchhaS · Accepted solution]

Hi Anita,

There is no direct email address for the cancellation team. You can reach out to them by clicking on the contact support link- Contact Customer Care

As there isn't any active subscription found under your current account (same as registered on forum) so you may select

1- "Account Issue" 2- Payment, invoice, order

and then click on "Show me my contact options"

Regards,

Akanchha