Cancel subscription and get refund

Report · Dec 16, 2013

I need to cancel my subscription and get my money refunded and have had a chat with the company on Dec. 12. I was told that it would be a couple of days before it could be handled as it was in between the correct teams that take care it. Now I can't log on to chat at all and it directs me to the forums and I am out the money. Anyone else had this happen?

Report · Feb 08, 2017

I just got off of a chat with them. I signed up for what I thought was a free trial, only to realize I've been charged for several months $29.99. I haven't even used it. I logged in to cancel and now they are charging me a "cancellation fee" of $89.99, which I am disputing with my credit card company. What a bait and switch ripoff! Horrible customer service.