Cancel

Report · Jan 15, 2015

How do I cancel a subscription

Report · Jan 15, 2015

Hi paulm13050588,

Please see Cancel your membership or subscription | Acrobat, Acrobat.com online services. If you run into a road block, or need help canceling, please let us know what subscription you want to cancel.

Best,

Sara

Report · Jan 20, 2015

Hi Sara

I did run into a road block. I want to cancel a subscription that's month to month payment, I don't have the money to pay a whole years subscription and I am still within the 30 day cancellation period.

PaulM13050588

Report · Jan 21, 2015

Hi Paul,

I see--you're trying to cancel an Acrobat subscription. Please Contact Customer Care so that an agent can take care of that for you. (I can cancel online subscriptions, but not Acrobat subscriptions). On the Contact Us page, choose Acrobat from the product menu, and then choose Membership, Account, Payment. Click the blue Still Need Help? button, and there you will find both phone and chat options. A quick chat wit Customer Care should get you taken care of.

Best,

Sara

Report · Feb 20, 2015

Hi Sara,

I would like to cancel my annual subscription for Adobe ExportPDF. I have followed every step in the "Need help? Contact support" section but have come around in circles with every link. The online chat does not seem to work, and it directs me to the forum here. Please help.

Thank you very much.

Kind regards,

Sarah Yen

sarahy38672320

Report · Feb 20, 2015

Hi Sarah Yen,

I understand your Frustration, however, i would like to know that Did you tried Chatting with our Customer Care Executive? Or calling at the Customer Care Contact Number mentioned on that page ?

Regards,

Rahul Tyagi